Dollschic online returns portal can only be used to return items purchased online at

  • Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
  • If you need to change or cancel your order, please contact us immediately. Please note that any orders that have already been packed or shipped cannot be cancelled.
  • You will be responsible for covering the shipping costs to return your item(s), If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Items must be sent back within 30 days of the delivery date.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Please allow 7-12 business days for us to process your return once it is received by our Customer Service.

Dollschic is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.